HOTELES XCARET INFORM
SPECIAL CONDITIONS DUE TO HURRICANE BERYL

Wednesday, July 3, 2024.

Dear guest:

According to the authority's information, Hurricane Beryl is in the center of the Atlantic and the Caribbean Seas. Based on its evolution and trajectory, it is predicted to impact Quintana Roo on the night of Thursday, July 4. From that date on, torrential rain and high-speed winds are expected.

The safety and well-being of our guests is our highest priority. Therefore, we put for your consideration the following special conditions, applicable both for our current guests and for all current reservations with an arrival date of July 3, 4, and 5:

Future guests with confirmed arrival: Guests with confirmed reservations for July 3, 4, and 5 will be able to reschedule their stay at no cost, considering a calendar year starting July 6, 2024, as the new lodging date.

Existing Early Departure Guests: We offer the flexibility to reschedule unused nights for guests who wish to check out our properties early. Subject to availability, they will be given a certificate for the nights not spent, valid until July 6, 2025.

Current guests who cannot anticipate their departure: Guests and members who cannot advance their departure must follow Hoteles Xcaret security protocol. This will be communicated as soon as the authorities update the information.

The state of Quintana Roo, where we are located, is recognized worldwide for its civil protection system and its responsible actions in the face of these events. We will continue to inform you as the authorities issue new relevant information.

Sincerely
Hoteles Xcaret